Terms of service

1. Overview By accessing or purchasing from Desibull, you agree to these Terms of Service. We specialize in ultimate customization, meaning the products on our website serve as blank placeholders for your unique ideas.

2. The Custom Design Process Our workflow is built around creating custom graphic designs specifically for you:

  • Idea Submission: You share your concepts, themes, or reference images with us.

  • Initial Drafts: We will review your ideas and provide initial design concepts, which may be in the form of a sketch or an AI-generated mockup.

  • Approval & Payment: Once you review and finalize the initial draft, we will issue a payment link.

  • Final Design & Production: Only after successful payment will we proceed with the manual, high-resolution graphic design work and route your custom apparel for printing and fulfillment.

3. Payment & Cancellation Policy

  • Prepaid Only: We operate strictly on a 100% prepaid model. Payment is required after draft approval but before final design and production begin. We do not offer Cash on Delivery (COD).

  • No Cancellations: Because final manual designing and on-demand printing start immediately after payment, all sales are final. We do not accept cancellations, design modifications, or issue refunds once the payment is completed.

4. Intellectual Property & Reference Material

  • Your References: By submitting reference images, you confirm that you have the right to use them and that they do not infringe on third-party copyrights.

  • Our Artwork: The final manual graphic designs, typography, and artwork created by Desibull remain the exclusive intellectual property of Desibull. We reserve the right to display these designs in our portfolio or on our website.

5. Shipping & Delivery

  • Production and transit times typically range from 5–10 business days across India, starting from the day your final manual design is completed and sent to print.

  • Desibull is not responsible for transit delays caused by courier partners or incorrect shipping addresses provided during the payment process.

6. Replacements & Refunds

  • Eligible Cases: Because items are custom-made, we only offer free replacements or refunds for items that arrive physically damaged, defective, or with severe printing errors.

  • Claim Window: You must report any damage or defect within 48 hours of delivery by emailing support with clear photos/videos of the product defect and the original shipping label.

  • Non-Eligible Cases: We do not offer returns, size exchanges, or refunds for buyer's remorse, incorrect size selection, or subjective disagreements with the final printed artwork, as the design direction is approved prior to payment.

7. Governing Law & Support

  • These Terms are governed by the laws of India, subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat.

  • For questions, design inquiries, or defect reports, reach out to: support@desibull.in